Return & Refund Policy

1. Overview & Eligibility

At The Chick House, we take pride in the craft and quality of our window treatments. Because many of our products are custom-manufactured to your precise window dimensions, eligibility for returns and exchanges varies depending on whether the item is custom-sized or standard inventory.

2. Custom vs. Standard Orders

Please note the distinctions regarding our product categories:

• Custom-Made Blinds & Shades: Because these are built strictly to your custom specifications and dimensions, they cannot be returned or exchanged unless there is a manufacturing defect or damage upon arrival.
• Standard Inventory Items: Non-custom accessories or standard stock items may be returned within 30 days of delivery, provided they remain unopened, unused, and in their original packaging.

3. Damaged or Defective Items

If your shipment arrives damaged, defective, or incorrect, you must notify our support team within 7 days of delivery.

To help us resolve the issue swiftly, please provide:

• Your order number and contact information.
• Photographs clearly displaying the damage or defect.
• Photos of the original packaging materials and box condition.

Once verified, we will arrange a replacement or appropriate remedy at no extra cost.

4. Refund Processing

Approved refunds are processed back to your original payment method. Depending on your financial institution, please allow 5 to 10 business days for the credit to reflect in your account.